Customer Support

To log in, simply enter your registered email address on the login page. We’ll send a one-time code to your email, which you can use to access your account. No password is required

If you haven’t received the one-time code, please check your spam or junk folder. If it’s still missing, you can request a new code from the login page, or contact our support team for further assistance.

Our new login process doesn’t require a password. Instead, we use a secure, one-time code sent to your email each time you log in. This keeps your account secure and makes access easy without needing to remember a password.

To update your delivery address, log in to your Shopify account, navigate to ‘My Account,’ and enter your new address. The most recently updated address will automatically be used for future deliveries.

We aim to process and dispatch orders within 48 hours (excluding weekends). If you need to make changes or cancel an order, please contact us as soon as possible. Once the order has been dispatched, we won’t be able to cancel or modify it. However, we can assist with exchanges or returns.

We partner with Post Haste for all deliveries. Once your order has been shipped, you'll receive a tracking number, which you can use to track your order via the link here: https://www.posthaste.co.nz/tracktrace.html

Once your order is dispatched, you will get tracking information. Delivery times typically range from 1 to 7 business days, depending on your location. If you'd like an update on your order, you can track it using your tracking number on the Post Haste website here https://www.posthaste.co.nz/tracktrace.html or you can contact us directly for assistance.

Occasional delays can happen due to external factors. If your order hasn’t arrived within the expected timeframe, feel free to contact us for support.

If an item from your order is missing, please reach out to us at info@newgumsarn.co.nz or call us at 09 302 2157, and we’ll resolve the issue for you.

Delivery costs depend on your location and order size. Please visit our ‘Delivery Information’ page for detailed pricing.

Yes, once your order has been dispatched, you will receive an email with your tracking number. You can track your shipment through the provided link or the carrier’s website.

Click & Collect allows you to order online and collect your purchase from our store during business hours. This is a free service for your convenience.

When picking up your order in-store, please bring your order confirmation email and a valid photo ID (driver’s license, passport, or proof of age card).

Yes, you will receive an email notification once your order is ready for collection. Orders will be held for 14 days. A reminder will be sent after 7 days if the order is still awaiting collection.

You can securely pay via credit/debit card (Visa, Mastercard) or through Shopify’s secure payment gateway using online bank transfers.

Absolutely. We use the latest encryption technology to ensure your payment details are secure. Shopify processes all payments, and we do not store or have access to your credit card details.

Refunds may take up to 5 business days to appear in your bank or credit card account after being processed.

Yes, we offer discount codes on special promotions. You can stay updated on our current offers by subscribing to our newsletter or checking our website’s promotions section.

At checkout, there will be a field labeled ‘Discount Code.’ Enter your code there, and the discount will automatically be applied to your order.